Frequently Asked Questions

General

Why is overhang important?

Overhang is important to your game.  The more, the better, up to 4 feet, which is true regulation.  Overhang can create major problems if a goal adjusts to lower than 7 1/2 feet.  It will be encroaching onto the driveway and it will almost always get hit by a vehicle, causing expensive damage. For more information on overhangs, check out this blog article

What is the difference between a Heavy Duty Rim & a Medium Duty Rim?

The same spring is used, but the heavy rim has two springs, the medium rim has one spring.  By doubling the springs, the rim is able to handle more pressure during play.

Are the CV (clear view) backboards as sturdy as the goals with the “reinforced” glass, such as the GSI, GSII, and GSIII?

The reinforcements on the CV models are redesigned to go to the side of the glass, which gives it similar stability to the GS models, and allows it to have the clear view backboard.

Can I lock the height of the goal in place?

Yes! Goalrilla systems offer you a convenient way to keep your goal at a certain height.  The handle to crank the goal can be removed by taking out a pin, and stored for safe keeping.  Many parents like to crank their goals up to a regulation height of 10 feet for their kids, remove the crank handle, and get their children more used to the height that they will be playing on in school.

Can I replace my backboard on my current Goalrilla goal with a bigger backboard?

Unfortunately, you are unable to upgrade the backboards to larger sizes.  The steel for each goal that extends from the pole, attaches to each backboard differently.

Can I take my goal with me if I move?

Absolutely!  In fact, this semi-portability is one of the greatest features of a Goalrilla goal.  Your goal will be installed on an independent anchor system.  If you move, it’s as simple as unbolting 4 bolts from the bottom of the goal, moving the goal to the new home, and purchasing and installing a new anchoring system at the new home.  If you’d like more information on the Goalrilla anchoring system or to purchase one, please contact us!

What is the Goalrilla Warranty?

All Goalrillas come with a lifetime warranty. For more details, visit the manufacturer’s website at http://www.goalrilla.com/warranty/basketball-warranty

What is the overhang on a Goalrilla basketball system?

It varies according to the model and the height setting you select. In general, the overhang is:

  • 4 ft. (E1 & GS-I)
  • 3 ft. (GS-II & GS-III)
  • 2.5 ft. (GS60 & GS54)

How much abuse can a Goalrilla system take?

Goalrilla is The Toughest Basketball System on the Planet™ and carries a limited lifetime warranty. Goalrilla goals are designed to take your best slam, jam or dunk, and other activities common to the game of basketball.  Hanging on the rim is unsafe and not recommended.  Be sure to understand the guidelines for proper use and keep your warranty in effect. Read the complete warranty here.

What is the height adjustment range, and how do I know the height?

All Goalrilla systems are adjustable from 7.5 to 10 feet, allowing the system to be enjoyed by players of virtually all ages. The all-steel height-adjusting actuator includes a scale that shows the height that is achieved by turning the handle.

Why do you not show any pricing on your website?

Anyone who sells a Goalrilla goal online is required to comply with what is called MAP (Minimum advertised pricing), similar to retailers who sell Apple products. To get you the lowest price possible, we technically can’t advertise the price online, we have to give it to you personally, hence the phone number. If you don’t feel like talking, feel free to chat with us in the lower right corner.

What are your overstocks? Are they a better deal?

Since we have so much buying power, we are able to buy out various overstocks and closeout models. Overstock goals are not defective or seconds. Many of these models offer a substantial savings to our end customers. Overstock goals are usually limited supply and go quickly. They are all new (in the box) systems that carry the same warranty as non-overstock goals. Please check out our current overstocks.

What is your least expensive Goalrilla goal that you carry?

The GS54 for $899, no one else sells a Goalrilla goal for under $1000. Most goals you see in this price range are cheaper made two piece poles that won’t provide the quality play of a Goalrilla goal and usually need to be replaced within a few years. All Goalrilla goals carry a lifetime warranty and are intended to be the last goal you will ever need to purchase.

How do I know how credible you are?

Unlike most internet stores, we have a 30,000 sq. ft. physical showroom located in Noblesville, Indiana. We have accreditations from the Better Business Bureau and we are a proud WBE (Woman’s Business Enterprise). We have been in business for over 25 years. Our crews have installed and assembled thousands of Goalrilla goals. In fact, we were the original inventors and manufacturers of the Goalrilla goal!

What does the “gauge” of steel mean?

Gauge refers to the thickness of steel. The lower the gauge number correlates to thicker steel. Example: 7 gauge is thicker than 11 gauge.

What is the regulation height of a basketball goal rim?

For high school, college, and professional basketball, the regulation height is 10 feet to the top side of the basketball rim.

Ordering

Do you keep Goalrilla goals in-stock and ready to ship?

We have thousands (yes, thousands) of Goalrilla goals ready to ship on a daily basis. We are the largest retailer of Goalrilla goals in the world, period. Big box stores only carry 1 to 3 models of the Goalrilla line. Most only carry the economy line. We carry the complete line of 12 models. We stock all of our goals that we advertise and we have the largest selection of Goalrilla goals in the world, ready to ship the next business day!

Why can you offer pricing that is lower than the other competitors selling Goalrilla?

We buy in large quantities, months, sometimes over a year in advance, to get the lowest prices possible. This does create a large inventory for us, but it also allows us to give you, the customer, the best pricing available.

Where does your free shipping apply to?

The continental United States (48 states, not including Alaska and Hawaii). *Free shipping up to a $200 credit.

Who will you price match and will you match or beat the competitors’ price?

The basketballgoalstore.com will meet or beat the price of any exact Goalrilla product model sold from an internet web site. Price match must be on “delivered” product.
Please note: We require acceptable proof that such a price was quoted and the address of the competitive website. Our match guarantee only applies to brand new, in the box, delivered product.

What’s the quickest way to get a quote for a particular basketball goal?

We are open 7 days a week
Monday – Friday 9am – 8pm
Saturday 10am-8pm
Sunday 12pm to 6pm ET

Give us a call to discuss pricing and let us help you select the correct goal for your situation. You may also fill out our contact form after hours and you will receive a prompt response. Also feel free to chat with us during normal business hours to get a quick quote!

I know very little about basketball goals, what is the best way to go about selecting a goal?

The best way is to call 1-800-689-0281 and speak with one of our qualified sales associates. They can provide you with the answers to the important questions that come with choosing the correct system to fit your needs.

Do you run any sales on a yearly basis?

We offer our best price guarantee on every Goalrilla model that we sell. Every day customers find they can save $100s of dollars or more when they buy from thebasketballgoalstore.com. We also run a large Black Friday sale. As we get closer to that date, we will release more information.

Do you offer volume pricing if I buy multiple goals?

Yes! We do offer discount pricing if you purchase more than one goal. Please call in for specific volume discounts!

Shipping

Can I pay extra and have my goal overnighted or 2nd day delivery?

Due to the weight of the goal, we are unable to send UPS, it must be shipped using a freight company.  Unfortunately, this does limit us to one shipping time for all customers.

Once I order, how long will it take to receive my goal?

Once we receive your order, we usually ship the next business day. We are based out of Indiana, so typically the closer you are to us, the faster you will get your goal. Most shipments arrive in 7-10 business days.

How does the shipping process work? Do I need to be there when they deliver?

We offer free shipping (up to $200 credit) in the continental United States (this excludes Alaska and Hawaii). Once you place your order, and we have shipped out your goal, you will receive a tracking number via email from our shipping company. Once the goal arrives at your nearest shipping hub, our shipping company will call you to organize a delivery to your home. You WILL need to be there to unload the product. Shipping will be a curbside delivery. You will be expected to inspect and sign for the shipment. Please inspect the boxes and ensure they are all in good condition. If you are thinking about refusing any shipment, please call us first. Most goal shipments will come in 3 separate boxes.

Which box is my stuff in?

We often have questions about what box a certain item may be in.  Here is a quick overview of where these frequently asked for items are.

 

CV Models Only

The universal pole pad is in the backboard box.  It is used as part of the packaging.  The backboard pole pad is located in the yoke arm box.

 

All Models

Assembly instructions and the height indicator are taped to the anchor system box which is located in the post box.  Hardware is located on a vacuum sealed card glued inside the top of the box.

A complimentary BasketballGoalStore.com sticker and survey card are also enclosed on the outside of the yoke box

If the customer purchases a goal with any padding other than a CV model, it will be in a separate box along with the shipment.  This applies to padding as well as hoop lights, yard guards and Goalbak nets.

 

Installation

How much room do I need behind the goalrilla goal to be able to still adjust the height up and down?

You will need approximately 18″-24″ of clearance behind the goal to be able to turn the handle and adjust the height of the backboard.

Do you provide installation?

If you live in Indiana, ask your associate for installation details. If you live outside of Indiana we can recommend a Goalrilla installer in your area, ask your associate for details. Should you install the Goalrilla yourself, consult the instructions provided or watch our quick 5 minute installation video.

How many people will I need to help me install my Goalrilla?

For safety purposes, we recommend you have at least three capable persons to assist you.

What size hole do I dig for the Goalrilla Anchor System?

The recommended hole size is 16 inches in diameter and 48 inches deep. You will need eight 80-lb bags of concrete for the installation.

IMPORTANT SAFETY PRECAUTION:

Before you dig, call your local utilities to rule out the presence of buried cables including power, water, gas and phone lines. Failure to do so could result in serious or fatal injury.

Can I install my Goalrilla Anchor System in the same concrete I pour for my court?

For best results with less vibration, your Goalrilla anchor system should be independent of your court. If pouring concrete for both at the same time, add an expansion joint in between.

What is the time span for completing the installation of my Goalrilla system?

The anchor system is set in concrete on Day 1 and requires at least 72 hours to cure. We recommend erecting your system on Day 5 to ensure the superior rock-solid performance for which Goalrilla is famous.

Why are there nuts between the anchor plate and the pole on my Goalrilla system? This leaves a space between the anchor plate and the pole. Is this correct?

Yes. The nuts beneath the pole let you level the system once it is installed. If the concrete is not perfectly level, you can level the pole by adjusting these four nuts. Simply place a level on the sides of the pole to check it for levelness. You can loosen the top nuts slightly and adjust the bottom nuts to move the system up or down on the corner which needs leveling. When the system is level, simply tighten all nuts against the pole system.

Where’s my pivot tube?

Part numbers 8 and 14 can both be found in your hardware kit. Part #14 can be difficult to locate because it is a short black tube that is already placed on the bolt #8 that connects the lower board arms to the actuator system. Hex Bolt #8 is inside of the Pivot Tube. For assembly, take the bolt out, install the pivot tube through the actuator and actuator sleeve (make sure that it actually goes through the actuator not just the sleeve), and replace the bolt that was removed. The directions show #8 and #14 as two pieces, but they will come to you as one. Please refer to the image below for reference.

Goalrilla Goal Pivot Tube

Maintenance

Do you offer Goalrilla replacement parts?

Yes we do! We are able to acquire many parts for your Goalrilla system.  Some older models may be subject to manufacturer availability.

How do I maintain my Goalrilla?

There are only three things to keep in mind with regard to maintenance:

  1. The backboard – To clean the backboard, rinse the board with lukewarm water, wash gently with a 100% cotton soft cloth and a glass cleaner. Rinse again with lukewarm water and dry with a 100% cotton soft cloth.
  2. The pole base – Keep organic materials away from pole base. As with all metals, grass and grass clippings, organic garbage and litter can cause corrosion if the metal finish is penetrated.
  3. Rust – If rust should appear on the pole, remove loose paint, sand lightly, prime and paint with exterior enamel paint. If rust has penetrated through the steel anywhere, replace pole immediately.

Do I have to maintain the adjustment actuator?

No maintenance is required to keep the actuator functioning properly.

Safety

Will the goal lower beyond 7.5′? My kids are younger and I would like to lower it further.

7.5′ is a safety standard that Goalrilla follows to prevent injuries and protect children’s heads and teeth from hitting the bottom of the backboard or getting hung up on the net.  At one time, Goalrilla did allow their goals to lower below the 7.5′ mark, and the amount of injuries were substantial, so they decided to keep it above 7.5′.  This also conforms with standards on residential basketball goals that are mandated by the American Society for Testing and Materials (ASTM).  Those standards can be found under the Abstract section here.